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Citizens Advice said providers of essential services such as energy, banking, phone and internet should guarantee a 'right to talk to a human' instead of relying on AI chatbots for customer care.
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Citizens Advice says providers of essential services such as energy, banking, phone and internet should guarantee a "right to talk to a human" instead of relying on AI chatbots for customer care.
Written by AI from Guardian Technology's published text. Read the original for full details.
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Citizens Advice urges UK banks and energy firms to stop relying on AI chatbots for customer care
Stop relying on AI chatbots for customer care, UK banks and energy firms told
Guardian AI · 21 Sept 2026, 16:35
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Interpretation or community commentary rather than straight reporting.
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