Citizens Advice said providers of essential services such as energy, banking, phone and internet should guarantee a 'right to talk to a human' instead of relying on AI chatbots for customer care.
Citizens Advice has urged essential service providers such as banks, energy, phone and internet companies to stop relying on AI chatbots for customer care and guarantee a "right to talk to a human".
Why it matters: It calls for customers of essential services to have guaranteed access to human help rather than AI chatbots.
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Citizens Advice urges UK banks and energy firms to stop relying on AI chatbots for customer care
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