AI brief
Co-op Legal Services is recording and analysing all probate calls using automated listening technology that rates each call, according to a whistleblower who called the practice oppressive.
Why it matters: It adds another employer to the list of organisations using AI to monitor staff phone calls.
Written by AI from Guardian Technology's published text.
Source
“Whistleblower says recording and analysis of all probate calls in Co-op Legal Services is oppressive The Co-op has become the latest employer to place workers under AI surveillance with an automated listening technology that rates every phone call some of…”
Interpretation or community commentary rather than straight reporting.
Read original story ↗