Leveraging Mental Models for Human-Centered Explanations: A Systematic Design Approach Illustrated by Explainable Fake Review Identification.

arXiv:2610.24903v1 Announce Type: cross Abstract: Explainable AI (XAI) often prioritizes model fidelity over user intelligibility, yielding explanations that satisfy technical transparency yet fail to support human sense-making. We propose a human-centered app