AI brief
The AI ROI in Contact Center Summit featured discussion of a metric the contact center industry is ready to abandon.
Written by AI from SiliconANGLE AI's published text.
Source
“Every vendor event has a center of gravity, and at theCUBE Research’s AI ROI in Contact Center Summit, it wasn’t a product. It was a metric this industry is finally ready to abandon.”
Reporting from a publisher outside the organisation being covered.
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