AI brief
A Talkdesk survey of 252 director-level and above leaders found that while IT leaders have AI customer experience projects, few report outcomes from them.
Written by AI from SiliconANGLE AI's published text.
Source
“Every information technology leader I talk to has an artificial intelligence story about customer experience. Almost none has an outcome story. That gap is now measurable.”
Reporting from a publisher outside the organisation being covered.
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